Dear Valued Customers, We at Tepe Occupational Health and Safety Services Inc. would like to provide you with information on how to submit your requests, suggestions, wishes, and complaints.

Accessibility: You can reach us by calling our hotline at 444 5 298, by email at [email protected], or by filling out the contact, suggestion, and complaint form on our website.

When submitting your complaints, please provide us with your contact information, the date, time, location, city, type of complaint, and, if available, any photos or detailed descriptions of the situation. By doing so, you will provide us with an opportunity to address the issue and continuously improve our system.

Responsiveness: At Tepe Occupational Health and Safety Services Inc., we strive to provide quick and unique solutions in mutual communication with our customers, effectively and efficiently address complaints, maintain the confidentiality of complaints, and ensure the importance of handling customer complaints for our staff and customers. Reasonable efforts are made for all requests based on priority, frequency, and severity. Complaints and suggestions are responded to within 48 hours.

Objectivity: Each message is evaluated fairly and objectively.

Fees: The use of the Call Center is free of charge for you and operates in an accessible manner at all times.

Privacy: Your personal information is only used within the organization for the purpose of addressing complaints. Unless you expressly consent to the disclosure of your personal information, this information remains stored in the CRM program.

Customer-Centric Approach: The complaints you submit are open to feedback. Tepe Occupational Health and Safety Services Inc. shares all its actions with you after receiving a complaint and adopts a customer-centric approach throughout all stages of the process.

Thank you for choosing Tepe Occupational Health and Safety Services Inc. We are committed to providing you with the best service possible.